Here's the exact letter I sent to Willowbend (as if it will do anything, but I still had to send).
Hello. This past weekend was the first time I had been to Willowbend in a few months. I knew the play area had been redone, but I didn't realize it would turn out how it did...
Don't fix something that's not broken.
This is only my opinion, but the play area took a turn for the worst- I don't understand why they installed a huge flat screen TV. I'm assuming based on the note below the TV that it's a way to up-sell DVD's. Yes, it's my responsibility as a parent to keep them from it, and my choice to bring my children there, but kids are drawn to that TV immediately. If I wanted them to watch TV I would have kept them home and turned it on as their "babysitter". There was a large group of kids lounging around in front of it, the energy level was low and it was a different vibe than before.
Some of the new features are neat for older kids, but you can't see around the installations now and there's not as much free space area for the kids to run around.
I will not be bringing the kids back to partake or to shop in the near future. Huge disappointment considering before the holidays we frequented the mall at least once every week or two.